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Home Tutors - virtual receptionist case study

home_tutors_pic.jpg Customer profile

Home Tutors Teachers Co-operative, established in 1982, has for 3 decades been the major provider of quality one to one home tuition in London.

No computer generated lists of tutors here. Home Tutors offers a personalized introduction service based on recommendation of our qualified and experienced tutors.

Solution

Answerlink’s Virtual Receptionist service provides the foundation for Home Tutors’ tailor-made service. We answer calls on their behalf from parents, presenting a professional, friendly and personal image to the caller. We capture details and field calls 24/7 for this busy tutorial agency. Pupils come first and come back again, with many families staying with Home Tutors for years.

Answerlink’s staff require a high level of training and competency in order to answer these calls and provide the relevant information. We also relay the details of each call in message format to the Home Tutors staff. Our commitment to ISO 9001 quality standard of operation enables Answerlink to offer a seamless extension of the Home Tutors’ service.

Benefit & Result

“Excellent service, extremely professional in handling our calls. We’re eternally grateful to Answerlink’s operators and highly recommend entrusting business calls to them.”

Dr Karina Halstead, Co-ordinator Home Tutors

Why Answerlink?

Answerlink tailors the service to suit each customer’s needs. Answerlink’s commitment to quality and professionalism makes us the ideal partner for day-to-day customer relations. If these services could be adapted to your organisational needs, why not give Answerlink a call? We look forward to hearing from you.



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