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call answering in safe hands

FAQ'S

Who is Answerlink?

Answerlink has a proven pedigree, offering business to business call answering services for over 14 years.

We believe in offering flexible services, tailored to our customers' needs; and flexible pricing structures.

As an ISO-accredited organisation, our emphasis is on quality and service.

We can also provide detailed analysis of all incoming calls according to cost, geographic origin and busiest hours.

Why choose Answerlink?

We believe in keeping in touch with customers, and always being there at the end of the 'phone. Listening to our customers is paramount.

Our team is really important to us. Happy people make the best impression on your customers; so we give our staff regular reviews and training. We also offer a strong personal development programme to all the team.

We are always on hand to give you any advice on all technological and service advancements.

We can handle 5000-6000 calls per day, and currently service over 600 corporate clients. We have 1,000 separate inbound lines manned by dedicated staff awaiting your calls.

We are open 365 days a year, 24/7. We use a call reporting software - Callview - with optional digital recording of all our calls.

How does the Answerlink service work?
  • Caller rings your company
  • If no one is available to answer, or the call is out of office hours, your Caller is forwarded to Answerlink.
  • Our system screen displays your company name and your chosen greeting.
  • A message is then taken by our operator with any additional information you may need.
  • The message is then sent via your chosen method: by email, fax or SMS (text message), or by voice relay direct to you
How do I divert my calls to Answerlink?

Check with your service provider that you have a divert facility on your line and we'll do the rest! (We will then provide an 0845 number, linking that to the DDI after the screens are set up and then setting the 'rules' up on the line) All you need to do is to programme your preferred divert option into your 'phone, to divert when busy or when not answered within your chosen number of seconds.

What if I don't have a telephone number yet?

No problem, you can use the unique number we give you initially as your telephone number and then when you're ready take ownership of it you can do so.

How do I receive my messages?

Any way you prefer. We can call you, email you, text (SMS) your mobile, fax them to you or you can pick them up over the web. We can also call you and give them to you by voice relay. It's entirely up to you.

What if I get more than one call at the same time?

Don't worry; even if you only have one incoming telephone line your call diversion service will allow any number of callers to reach your Answerlink team at the same time.

What hours of service are available?

We're on call 24 hours a day, 7 days a week, 365 days a year.

How quickly can I get set up?

Within 48 hours (providing we have received your Agreement and subject to credit check; see How does it work for more information.)

What are your payment methods/terms?

Our customers prefer the convenience of Direct Debit. This way, they are protected by the Direct Debit guarantee, and they are invoiced well in advance, without the hassle of raising payments from this accounts department.

What if I want to change my account once it's live?

Minor changes to your account can often be done over the 'phone and activated immediately. Of course, we're always on hand to talk you through any changes you need to make - flexibility is our forte!

0800 988 5321

info@answerlink.com

Message relay

24/7

all services are available out of hours